User Research
Steve Baty
Principal Consultant, at Meld Consulting
Focusing on the business and technology side of the user experience equation, Steve has worked on corporate Web sites and Web applications since 1997. Working with user experience designers, information architects, and usability specialists, Steve integrates user and business imperatives into balanced user experience strategies for corporate, not-for-profit, and government clients. He holds Masters degrees in Electronic Commerce and Business Administration from Australia’s Macquarie University (MGSM), and a strong focus on defining and meeting business objectives carries through all his work. He also holds a Bachelor of Science in Applied Statistics, which provides a strong analytical foundation that he further developed through his studies of archaeology. Steve is a member of IxDA, IA Institute, and UPA and is a regular at the Sydney IA-Peers confabs.
Column on UXmatters: “User Dialogues—Creating exceptional user experiences through research”
Specialties: Consulting | UX Strategy | User Research
Peter Bogaards
Founder, at Bogieland
With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone.
Specialties: Consulting | Information Architecture | Information Design | UX Design | User Research
Michael Hawley
As director of Mad*Pow’s user experience department, Mike brings deep expertise in user experience research, usability, and design to Mad*Pow clients, providing tremendous customer value. Prior to joining Mad*Pow, Mike served as Usability Project Manager for Staples, Inc., in Framingham, Massachusetts. He led their design projects for customer-facing materials, including e-commerce and Web sites, marketing communications, and print materials. Previously, Mike worked at the Bentley College Design and Usability Center as a Usability Research Consultant. He was responsible for planning, executing, and analyzing the user experience for corporate clients. At Avitage, he served as the lead designer and developer for an online Webcast application. Mike received an M.S. in Human Factors in Information Design from Bentley College McCallum Graduate School of Business in Waltham, Massachusetts, and has more than 13 years of usability experience.
Specialties: Consulting | UX Design | UX Management | Usability | User Research
Patrick Kennedy
User Experience Architect, at Step Two Designs
Patrick has over 10 years of experience in the digital media and Web industries, and his expertise covers many areas, including information architecture, ethnographic and design research techniques, and best practice Web design and development. Over the years, Patrick has advised a wide range of clients, across private and public sectors, both in Australia and the United Kingdom. Patrick is a member of the Sydney chapter of the Usability Professionals’ Association (UPA), the Computer-Human Interaction Special Interest Group of Australia (CHISIG), the Web Standards Group (WSG), the Australian Interactive Media Industry Association (AIMIA), the Web Industry Professionals Association (WIPA), and the Information Architecture Institute (IAI), as well as several smaller special interest groups. Patrick holds a degree in Computer Systems Engineering from the University of Technology, Sydney.
Read more of Patrick’s thoughts on UX on his blog Pat’s Point of View.
Specialties: Consulting | Information Architecture | UX Strategy | Usability | User Research
Joe Lamantia
A veteran architect, consultant, and designer, Joe Lamantia has been an active member and leader in the UX community since 1996. Joe has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm.
Joe blogs regularly at JoeLamantia.com
Specialties: Consulting | Information Architecture | UX Design | UX Strategy | User Research
Jim Nieters
Jim has been a usability and user experience design practitioner for more than 15 years—and a leader and management consultant for eight of those years. He built and managed the Cisco User Experience Design Group. Each year, over $200 million in increased revenues resulted from their work. Jim specializes in UX organizational leadership and transformation and in driving big ideas that significantly increase revenue.
Column on UXmatters: “Management Matters—Leading user experience teams”
Specialties: UX Design | UX Management | UX Strategy | User Research
Greg Nudelman
Greg has worked on improving software usability for over 10 years, designing, researching, and developing multi-tier distributed applications for ecommerce, biotechnology, real estate, and banking companies. He specializes in triangulating field studies, using a participatory design methodology to understand people’s pain points and design intuitive, holistic experiences. Greg is the originator of the experience partners concept. He loves using storyboarding to promote his partner experience design vision and has participated in several successful eBay projects that used a storyboarding methodology. Greg taught a workshop on participatory design at IA Summit 2008, in Miami, Florida, and has published articles in JavaWorld, ASP.NETPro, and more recently, in UXmatters. He works in the San Francisco Bay Area.
Greg’s Web site is GregNudelman.com.
Specialties: UX Design | User Research
Isabelle Peyrichoux
Based in Montréal, Canada, Isabelle has six years of experience in conducting user research and designing useful, usable Web sites and applications for organizations in Canada, France, and the United Kingdom. Now specializing in user research, she has significant experience in usability testing, eyetracking studies, non-directive interviews, and focus groups. With a passion for exploring users’ mental models, she is currently focusing on conceptual research, including contextual inquiry and task analysis. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. Isabelle has also earned two certificates in psychotherapy and has conducted about sixty psychotherapy sessions with clients and students. She has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa.
Specialties: Information Architecture | Interaction Design | Usability | User Research
Lucinio Santos
For the last eighteen years, Lucinio has been a user experience architect, working on IBM software offerings. During his tenure, he has led, managed, and contributed to usability and design initiatives for systems management, application development, middleware, and portfolio management software. He holds a Ph.D. in Cognitive and Experimental Psychology from the University of New Mexico.
Specialties: UX Design, Interaction Design, User Interface Design, Usability, User Research
Specialties: Interaction Design | UX Design | Usability | User Interface Design | User Research
Kevin Silver
User Experience Designer, at Clearwired
Kevin is an empathetic champion of users and a strong proponent of user-centered design. He strives to design digital products that are simple, elegant, and easy to use. Involved in desktop application design and development since 1995, he started tinkering with HTML in the late 90s—just in time for the flurry of growth on the Web before the big .com bust. Kevin has worked on a diverse range of projects, including designing applications for Indian Health Services (a federal agency), Envision Utility Software, University of New Mexico, Anchor Computer, the United States Air Force, and Web sites for Norwegian Cruise Lines, Dr. Martens, Buck Knives, Museum of the African Diaspora, and Adobe, to name a few. One thing Kevin has learned through all of these engagements is that satisfying the needs and goals of users is central to a successful experience. He is a member of IXDA, IAI, and ASIS&T and has presented at the IA Summit.
Kevin blogs, infrequently, at www.kevintsilver.com and more frequently has something to say at The Loop.
Specialties: Consulting | Interaction Design | UX Design | User Interface Design | User Research
Joe Sokohl
Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter.
Read Joe’s blog, at facetime.blogspot.com.
Specialties: Consulting | Information Architecture | Interaction Design | UX Design | UX Management | User Research
Todd Warfel
Founding Partner, at Messagefirst
At Messagefirst, Todd focuses on research and design of consumer and b2b products. A recognized leader in the design research and usability fields, Todd speaks regularly at universities and industry conferences and contributes to industry publications. With over 14 years of industry experience and a background in English, cognitive psychology, and product design, he has worked on over a dozen industry-first products. Todd has done work with a variety of clients, including Albertsons, AT&T Wireless, Bankrate, Bank of America, Comcast, Cornell University, Dell, GSK, IntraLinks, Palm, Sallie Mae, Splenda, SBC, SUNY, and Tufts University.
Blog: toddwarfel.com
Specialties: Consulting | Interaction Design | Usability | User Research
