Information Architecture
Peter Bogaards
Founder, at Bogieland
With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone.
Specialties: Consulting | Information Architecture | Information Design | UX Design | User Research
Dan Brown
Dan has practiced information architecture and user experience design since 1994. Through his consulting work in both the public and private sectors, Dan has improved enterprise communications for both Federal and Fortune 500 clients, including The Federal Communications Commission, The Postal Service, US Airways, Fannie Mae, First USA, British Telecom, Special Olympics, AOL, and the World Bank. Dan has taught classes at Duke, Georgetown, and American Universities. He is a popular speaker and writer on topics relating to information architecture. Most recently, Dan taught a pre-conference tutorial at the 2005 IA Summit on using Microsoft Visio. He is very active in the local Washington, DC, information architecture community and organizes regular workshops there. In 2002, Dan collaborated with information architects around the world to establish the Information Architecture Institute, the first professional organization dedicated to the craft.
Read Dan’s blog at www.greenonions.com.
Specialties: Information Architecture | UX Design
Laura Caprio
Laura has been active in Web site design since 1998—first as a Web designer, then as a content designer and editor. In 2001, Laura joined the new Information Architecture team at DNM—now Fullsix. Since then, she has been active in information architecture, user-centered design, and usability testing. Currently, Laura is working as a product manager at Matrix, a company in the Telecom Italia Group—the most important telco player in Italy. In her role at Matrix, she is responsible for UX design and information architecture and is the editor of www.alice.it, one of the best-known Web portals in Italy. Laura is co-founder of www.informationarchitecture.it, the first Italian Web site focusing on information architecture and user-centered design. She is also co-author of the book Information Architecture, the only book in Italian on this topic. For the last five years, Laura has been promoting information architecture and user-centered design through articles, courses, and panels at seminars and conferences, including the Italian IA Summit.
Specialties: Information Architecture | UX Design | Usability
Garett Dworman
Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania.
Specialties: Consulting | Information Architecture | Interaction Design | UX Design
Lindsay Ellerby
Lindsay started her career as a content analyst before realizing her true calling as an information architect/interaction designer. She has been involved in projects ranging from interaction design for online applications to information design for product pages to the information architecture of marketing Web sites. She has also worked on financial, home renovation, energy and utility, and automobile Web sites. With a particular interest in pattern-based design, Lindsay was instrumental in creating a robust pattern library for Critical Mass. She is an active member of her local UX community, viewing informal gatherings as the best way to share ideas and inspiration.
Specialties: Information Architecture | Interaction Design
John Ferrara
As an information architect at Unisys, John works on a team that comprises designers, programmers, and content editors who are responsible for Unisys.com, the corporation’s global Web presence. Before joining Unisys, he was an information architect at the Web consultancies Breakaway Solutions in Philadelphia, Pennsylvania, and iXL in New York City. He holds a B.A. in Communication Arts from Hofstra University and an M.A. in Communication Studies from West Chester University. John is the UXnet Local Ambassador for Philadelphia, is active in PHICHI, the Philadelphia region chapter of the ACM SIGCHI, for which he presented a talk on “HCI Documentation for Web Sites,” and has contributed articles to Interactions and The UPA Voice. In 2005, John organized a major World Usability Day event in Philadelphia, which featured Tom Tullis as its keynote speaker, a demonstration of best practices in usability testing, instant usability reviews of attendees’ Web sites, and a usability museum.
Specialties: Information Architecture
Leo Frishberg
Since graduating with a Masters in Architecture in 1984, Leo has offered user experience design, technical communications, and product development services both through his consultancy Phase II and within several technology companies. A strong proponent of user-centered design, he is currently designing logic analyzers at Tektronix. Leo has served the Portland, Oregon, UX community as Program Chair for the local ACM SIGCHI chapter, CHIFOO (Computer Human Interface Forum Of Oregon), since 2000. He also co-organized and facilitated workshops on the relationship of industrial design and interaction design at the CHI2004|ICSID Forum and at the Sun 2005 Engineering Conference.
Find out more about Leo at Phase II.
Specialties: Information Architecture | UX Design
Bob Goodman
Principal, at BobGoodman.Net, Inc.
Bob Goodman is a Boston-based UX professional whose consulting business offers a unique integrated model of consulting and creative services, including interaction design, information architecture, usability consulting, copywriting, brand building, and business strategy. Before launching his own business, Bob served as creative director at several leading interactive agencies in New England. As a usability consultant, Bob has run hundreds of usability labs. From these intense and sustained interactions with real-world users, he has extracted a unique set of principles and practices surrounding the user experience. At the core is his understanding of the ways in which a successful user experience flows from and undergirds smart business strategy and lasting brand value. Bob is a member of the UPA, IAI, and SIGCHI, and serves as Boston’s Local Ambassador for UXnet. He is a frequent awards show judge and speaker on UX, design, usability, and IA.
Bob writes about technology and culture on his blog, UXculture.
Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | Usability
Joel Grossman
Founder and Managing Principal, at Pivotal Click
Joel Grossman is the Founder and Managing Principal of Pivotal Click, a user experience research, design, and innovation firm that focuses on helping clients identify the moments of truth for their digital products and services. Prior to forming Pivotal Click, Joel built the Interactive Branding practice for LAGA, a nationally recognized brand design agency. He has held senior UX management positions with Playboy Enterprises and Encyclopedia Britannica. He also led product development for Edventions, a start-up that Edison Schools since acquired. Joel began his career as an independent technology consultant, working on application development and networking projects in the US and Japan. Joel has a master’s degree in political economy from the University of Minnesota and serves as Chicago’s Local Ambassador for UXnet.
Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | UX Strategy
Andrew Hinton
Andrew is a writer and designer, living in Phoenixville,
Pennsylvania. Previously, Andrew
practiced as an IA consultant and designer for companies
like American Express, Sealy, Wachovia, Shaw, and Kimberly-Clark.
Andrew participated in the founding of the IA Institute
and wrote its manifesto. He spoke on the topic “Clues
to the Future: What the Users of Tomorrow Are Teaching
Us Today” 
at
IA Summit 2006. He also writes for Boxes and Arrows.
Read Andrew’s blog at www.inkblurt.com.
Specialties: Information Architecture
Colleen Jones
For a decade, Colleen has created successful interactive experiences and communications in industries such as health, telecommunications, and retail as well as for brands such as The Home Depot, CDC, Cingular Wireless, AutoTrader, Boston Scientific, and more. Colleen enjoys distilling complex considerations into a simple interactive experience for Web sites, IVRs (Interactive Voice Response systems), kiosks, and other channels. As a consultant, she draws on a wealth of academic knowledge and real-world experience to deliver results. With an M.A. in technical communication, she has made several presentations and contributed articles to the Society for Technical Communication and ACM SIGCHI. She also writes articles for industry publications such as iMedia Connection.
Column on UXmatters: “More Than Words—Content that communicates”
Specialties: Information Architecture | Information Design | UX Design | UX Strategy
Patrick Kennedy
User Experience Architect, at Step Two Designs
Patrick has over 10 years of experience in the digital media and Web industries, and his expertise covers many areas, including information architecture, ethnographic and design research techniques, and best practice Web design and development. Over the years, Patrick has advised a wide range of clients, across private and public sectors, both in Australia and the United Kingdom. Patrick is a member of the Sydney chapter of the Usability Professionals’ Association (UPA), the Computer-Human Interaction Special Interest Group of Australia (CHISIG), the Web Standards Group (WSG), the Australian Interactive Media Industry Association (AIMIA), the Web Industry Professionals Association (WIPA), and the Information Architecture Institute (IAI), as well as several smaller special interest groups. Patrick holds a degree in Computer Systems Engineering from the University of Technology, Sydney.
Read more of Patrick’s thoughts on UX on his blog Pat’s Point of View.
Specialties: Consulting | Information Architecture | UX Strategy | Usability | User Research
Joe Lamantia
A veteran architect, consultant, and designer, Joe Lamantia has been an active member and leader in the UX community since 1996. Joe has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm.
Joe blogs regularly at JoeLamantia.com
Specialties: Consulting | Information Architecture | UX Design | UX Strategy | User Research
Laurie Lamar
Information Architect and Interaction
Designer, at Lamar Online Design
Laurie Lamar is a consulting information architect and interaction designer in Boulder, Colorado, USA. Her clients range from Fortune 100 companies to nonprofits, government agencies, and startups. Projects include large marketing and support-oriented Web sites, intranet portals, search engines, custom content-management user interfaces, and complex Web applications. Laurie serves with Karyn Young as a UXnet Local Ambassador for the Denver area. She is also chair of the Rocky Mountain CHI chapter. Laurie’s interests include languages, world travel, and the interstices between disciplines.
Specialties: Consulting | Information Architecture | Interaction Design | Usability
Sam Ng
Founder and Director, at Optimal Usability and OptimalSort
As a co-founder and Director of the consultancy Optimal Usability and a passionate generalist, Sam has been involved with over 100 usability and design projects with clients in such diverse domains as government, ecommerce, education, finance, telecommunications, and not-for-profits. With a desire to practice what he preaches, Sam recently led a small team to design and develop the online card sorting tool, OptimalSort. Built on a modest budget and with limited resources, OptimalSort is now being used by hundreds of leading companies and Web professionals worldwide.
Specialties: Consulting | Information Architecture | Interaction Design | UX Strategy | Usability
Isabelle Peyrichoux
Based in Montréal, Canada, Isabelle has six years of experience in conducting user research and designing useful, usable Web sites and applications for organizations in Canada, France, and the United Kingdom. Now specializing in user research, she has significant experience in usability testing, eyetracking studies, non-directive interviews, and focus groups. With a passion for exploring users’ mental models, she is currently focusing on conceptual research, including contextual inquiry and task analysis. Isabelle has a Masters degree in Information Science from the Conservatoire National des Arts et Métiers, in Paris, France. Isabelle has also earned two certificates in psychotherapy and has conducted about sixty psychotherapy sessions with clients and students. She has endeavored to integrate her knowledge of psychotherapy and psychology into her practice as a user researcher and thereby contribute new approaches to the field of user research. An engaging speaker, Isabelle has given presentations and workshops for professional associations and conferences. At the IA Summit in 2006, she spoke about her experience conducting an international needs analysis across North America, Europe, and Africa.
Specialties: Information Architecture | Interaction Design | Usability | User Research
Steve Psomas
Steve has specialized in Web application design and development, with six years of experience as a user experience designer and four years in UI component engineering, working at Responsys, Neoforma, Intuit, Clear Ink, and Maus Haus. Steve is currently responsible for all user experience design for the Responsys Interact® application. Steve has developed and presented an audioconference on How to Succeed as an Interactive Designer in a Rich Internet Application World. In his work as a designer, he also draws inspiration from his prior experience as a technical writer, teacher, and coach. Steve graduated from the University of San Diego with a B.A. in English. He is a member of UPA and SIGCHI.
Specialties: Human Factors | Information Architecture | Interaction Design | UX Design
Louis Rosenfeld
Information Architect, at
Louis Rosenfeld LLC
Lou is an independent consultant and entrepreneur, whose latest startup, Rosenfeld Media, will publish books for UX professionals. He holds a Masters in Information and Library Studies and was instrumental in establishing the field of information architecture. At Argus Associates, a stellar IA consulting firm Lou co-founded in 1991, he was president and lead information architect on projects for such clients as AT&T, Borders Books & Music, Chrysler Corporation, Dow Chemical, and SIGGRAPH. With Peter Morville, Lou co-authored the best-selling book, Information Architecture for the World Wide Web, which has become a standard text for many graduate-level classes. In 1993, he founded the Argus Clearinghouse, a popular Internet research service. Lou is a popular speaker and writer who has presented at CHI, COMDEX, Intranets, and various Web design conferences, done speaking tours, and contributed columns to CIO, Internet World, and Web Review magazines. Lou is co-founder and past board member of the Information Architecture Institute (IAI). He played a leading role in organizing and programming the first three IA conferences—the 2000 and 2001 ASIS&T Summits and ACIA 2000—and still serves on the Summit’s program committee. Lou is a co-founder of UXnet and leads its Local Ambassadors and has served on the advisory boards for Content Management Professionals, AIGA ED, and IxDA.
Read Lou’s Bloug.
Specialties: Consulting | Information Architecture | UX Strategy
Joe Sokohl
Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter.
Read Joe’s blog, at facetime.blogspot.com.
Specialties: Consulting | Information Architecture | Interaction Design | UX Design | UX Management | User Research
Joost Willemsen
Joost has been an interaction designer since 2000. Working with Lost Boys, he designed successful solutions for clients like KLM, Postbank, and Nuon. His initial focus was on information architecture, with a preference for big, complex projects. Over the years, his expertise has expanded to encompass interaction design and user experience design. Joost joined Backbase—a leading provider of Ajax software, in Amsterdam—to be in the forefront of Rich Internet Application design. At Backbase, Joost is developing prototypes for RIAs. Clients include ABN AMRO, D-Reizen, and KPN. Joost loves his work as an interaction designer, because it combines analysis, creativity, and client contact.
Specialties: Information Architecture | Interaction Design | UX Design
