Mike Hughes
In his role as User Assistance Architect at IBM Internet Security Systems, Mike identifies tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, e-learning, and training. He was formerly the lead UX designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center. Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. He is an Associate Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement. His professional focus is designing user interfaces that accommodate the user as learner.
Column on UXmatters: “User Assistance—Putting Help in context”
Mike Hughes’s Specialties: Information Design | UX Design
